Managed HPC Service — Full Operational Handover
Hand your HPC infrastructure to Mevasis. Hardware, software, monitoring, updates and support — all under a single SLA as a managed service.
Zero Operational BurdenSLA Backed24/7 Expert TeamMonthly Reporting
A managed HPC service hands your organisation’s compute infrastructure to Mevasis in full. Everything from hardware supply and installation through software updates, 24/7 monitoring and user management runs under one contract.
What the Service Covers
Hardware Management
- Hardware supply and installation
- Periodic maintenance (fans, thermal paste, disks)
- Fault diagnosis and replacement
- Capacity upgrade planning
Software Management
- Operating system updates and patches
- SLURM, MPI and CUDA updates
- Application software management (Lmod modules)
- Vulnerability scanning and remediation
Operations and Monitoring
- 24/7 proactive system monitoring
- Automated alerting and intervention
- User account and access management
- Job queue management and optimisation
Reporting
- Monthly uptime and SLA compliance report
- Resource usage analysis
- Capacity planning recommendations
- Security audit summary
Service Levels
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Critical support | 8 hours | 4 hours | 1 hour |
| Monitoring | Business hours | 24/7 | 24/7 + NOC |
| Software updates | Monthly | Every two weeks | Weekly |
| Reporting | Monthly | Every two weeks | Weekly |
| On-site response | 5 business days | 2 business days | Same day |
With a managed HPC service your IT team can focus on strategic projects. Request a quote.
Frequently Asked Questions
The maintenance service manages the infrastructure you already own. Managed HPC both provides the hardware and takes on the entire operation — full service from a single point.
Only the Mevasis technical team, when resolving an issue and with customer consent. Access is logged and auditable.
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