HPC Technical Support & Consulting
Comprehensive HPC support services including on-site, remote and regular maintenance.
We provide comprehensive technical support and consulting to keep your HPC infrastructure running without interruption and at peak performance. We remain by your side long after installation.
On-Site Support
Mevasis engineers visit your facility for direct intervention. We provide fast and effective support for hardware faults that cannot be resolved remotely, critical configuration changes and system expansion work.
- Hardware fault diagnosis and replacement
- Cluster expansion and node addition
- High-speed network reconfiguration
- Planned maintenance and hardware cleaning
On-Demand Support
When you need help, open a support ticket and receive immediate assistance by phone, email or remote connection.
- 24/7 emergency support line (for critical outages)
- Standard response time within business hours: 2 hours
- SLURM, Bright Cluster Manager, BeeGFS software support
- Performance issue analysis and resolution
- User account and authorization management
Technical Maintenance Service
We perform regular maintenance on your system to prevent small issues from becoming major failures.
- Monthly or quarterly planned maintenance visits
- OS and software update management
- Storage capacity and disk health monitoring
- Security patches and vulnerability assessment
- Performance trend reporting
Consulting
We provide independent technical opinions on new projects, capacity expansion and software licensing decisions. Our vendor-neutral approach keeps the focus on your organization’s real needs.