HPC Technical Support & Consulting
Comprehensive HPC support services including on-site, remote and regular maintenance.
What is HPC Technical Support?
We provide comprehensive technical support and consulting to keep your HPC infrastructure running without interruption and at peak performance. From on-site intervention to 24/7 remote support, scheduled maintenance visits to independent technical consulting — we offer packages to match every need.
HPC infrastructure is a complex, multi-layered system: compute nodes, high-speed networking, parallel file system, job scheduler and monitoring tools all operate interdependently. A fault in any one of these components can halt all user workloads and cause serious disruption to research or production pipelines.
The Mevasis support team carries the deep system knowledge acquired during installation through into long-term operational support. From SLURM configuration to InfiniBand fabric issues, BeeGFS performance degradation to NVIDIA GPU driver updates — we have the expertise to intervene at every layer of the stack.
Key Features
On-Site Support
Our engineers visit your facility for direct intervention. Ideal for hardware faults, critical configuration changes and system expansion work.
On-Demand Support
Open a ticket whenever you need help and receive immediate assistance by phone, email or remote connection. 24/7 emergency line for critical outages.
Technical Maintenance
Monthly or quarterly planned maintenance visits, software updates, disk health monitoring and security patches.
Consulting
Vendor-neutral technical advice and strategic support for new projects, capacity expansion and software licensing decisions.
Frequently Asked Questions
SLURM, PBS Pro, Bright Cluster Manager, OpenHPC, BeeGFS, Lustre, NVIDIA CUDA/GPU Operator, InfiniBand (Mellanox/NVIDIA), OpenMPI, Intel MPI, OpenFOAM, ANSYS, LS-DYNA and other common HPC software. We can evaluate support for software not on this list.
Yes. We provide technical support for HPC systems installed by others. At the first visit we perform a system audit to assess the current state and define the scope of support.
Both are possible. For one-off project-based support we bill hourly. For ongoing support, a monthly or annual retainer is usually more economical and includes a priority response time guarantee.
Let's Build Future Together.
