On-Demand Support
Remote technical support when you need it — via ticket or phone.
Get technical support via remote access or phone when you need it, without a subscription commitment.
Support Channels
- Remote access (SSH, VPN)
- Ticket system with tracking
- Phone and email support
- Average response time: 2 business hours (standard), 30 minutes (critical)
Key Features
No Subscription Commitment
Engage support exactly when you need it with per-incident billing — no monthly contracts, retainers or minimums, ideal for intermittent assistance.
Fast Response Times
Average first response in 2 business hours for standard issues and within 30 minutes for critical incidents, with progress tracked through a ticket system.
Remote Access Channels
Secure remote access via SSH and VPN, plus phone and email, lets engineers diagnose and resolve issues directly on your systems without a site visit.
Full-Scope Technical Coverage
Support spans operating systems, cluster schedulers, parallel storage, networking and applications, drawing on engineers who know HPC stacks in depth.
Frequently Asked Questions
Standard issues receive a first response within 2 business hours, while critical incidents are addressed within 30 minutes. Response targets are clearly documented and every request is tracked in the ticket system until it is fully resolved.
No. On-demand support is billed per incident, so you pay only for the assistance you actually use. This makes it a convenient safety net for teams that have in-house administration but want expert backup for complex or unexpected problems.
Most software-level issues can be resolved remotely, including operating system errors, scheduler and queue problems, parallel file system issues, application debugging and performance analysis. Secure SSH and VPN access allow engineers to work on your systems exactly as if they were on site.
Let's Build Future Together.
