On-Site Support
On-site technical support — expert engineer at your facility.
When your HPC system encounters complex issues, our expert engineer arrives at your facility within 4 business hours.
Scope
- Hardware fault diagnosis and replacement
- Operating system and cluster software issues
- Performance bottleneck analysis
- Network and storage system problems
- Critical incident response (24/7 emergency line)
Key Features
4-Hour On-Site Response
A qualified engineer arrives at your facility within 4 business hours for complex hardware and infrastructure issues that cannot be resolved remotely.
Hardware Fault Resolution
Fault diagnosis, component isolation and on-site replacement of failed parts such as CPUs, GPUs, memory, disks and network adapters restore service quickly.
Deep Performance Analysis
Engineers investigate performance bottlenecks at the hardware, OS, scheduler and network level, identifying the root cause of slow or unstable workloads.
24/7 Emergency Response
A dedicated emergency line provides around-the-clock escalation for critical incidents, ensuring production-impacting failures receive immediate attention.
Frequently Asked Questions
For issues requiring physical intervention, an expert engineer arrives within 4 business hours. Critical incidents can be escalated through the 24/7 emergency line, and in urgent cases engineers can often begin diagnosis remotely while traveling to your facility.
Typical cases include hardware failures such as faulty CPUs, GPUs, memory or storage, complex network and storage system problems, and performance issues that need physical access to diagnose. Software-only problems are usually handled remotely first, with on-site visits reserved for physical interventions.
Yes. A 24/7 emergency line is available for critical incidents that stop production work, regardless of the hour or day. Emergency response is prioritized and can combine remote triage with rapid on-site dispatch when hardware intervention is required.
Let's Build Future Together.
